Cians Tech World

FAQs

Booking a repair is really simple with our new booking process. To get started visit out Booking Page

  1. Select the type of device you need repaired.
  2. Choose the product brand.
  3. Pick the product model.
  4. Choose the type of repair you need.
  5. Select which store you will be dropping your device in to.
  6. Fill out your contact details.
  7. Pick a date and time that suits you.
  8. Select payment onsite at our store or online.

Handset only products means that you are only purchasing the phone with a charger and nothing else.

New Phones

All new products supplied by Cian’s Tech World come with a full manufactures warranty. Original receipt, packaging and accessories must be returned with the product.

Refurbished Phones

T&C’s Apply

We inspect all our devices before the sale and make sure that all devices are grade A+ (like new), scratches free, dents free and have no marks on the screen and casing. We test all our devices and make sure that they are 100% functional. Batteries are tested to be above 80%.

We encourage all our customers to inspect and test their devices at the time of purchase.

Please note that we will not cover any device under warranty if we find any damage or distress i.e. scratches, dents, cracks, broken parts or any other kind of physical damage to the device. Please check front, back, and sides of your phone to make sure there is not any kind of marks, scratches, dents or damage on phone before bringing or sending the phone to us for warranty repair.

Our warranty covers all manufacturing faults, not self-inflicted damage or distress to the device. Accidental damage voids all warranties. Physical damage, liquid damage. etc. for example if the screen is broken but the device is not charging or the signal is low, the device will not be covered as this is physical damage to the device which could be caused by distress.

All batteries are tested to be above 80% capacity. Our warranty covers a defective battery, not everyday usage of the battery where the cycles will decrease over time. Sometimes in this case, we will need to take the device into our lab for testing for up to 24 hours to test if the battery is defective or if it is down to general usage.

Any repair carried out by a third party voids the warranty!

We have a 7-day refund policy where if the customer is unhappy with their device, they have 7 days from the purchase date to request a refund. New devices must be returned unused, unopened in original sealed packaging. If seal is broken or device has been activated, then we cannot accept the device for refund.

If the device is an online order, we do not refund or cover postage costs.

Faulty devices must be returned within 14 days of purchase for direct exchange, after this time we reserve the right to repair the device.

Receipt of purchase MUST be provided when bringing a device back. We cannot be responsible for negligence.

We will either choose to repair the product in-house / with an authorised repair centre of our choice or replace it as necessary outside of the 14-day exchange policy. Your return will be given high priority, with most repairs and replacements being completed in approx. 1-3 working days.

The customer is responsible for return postage charges.

We use express delivery for all our phones and accessories and aim to have them with the customer within 2-5 business days.

Laptops and Desktops are heavier but also have more fragile screens so require more specialised shipping which we offer to our customers at €20.

If there is an issue with your order or you are unhappy with your product please contact us at Tel: +353 12345678 or Email: info@cianstechworld.ie

The margin scheme is used as a means of reducing the possibility of double taxation on the sale of second-hand goods. This scheme is optional.

It operates by allowing dealers to pay Value-Added Tax (VAT) on the difference between the sale price and the purchase price of the goods.

The margin scheme applies to:

certain second-hand goods
works of art
antiques and collector’s items
second-hand vehicles and second-hand agricultural machinery acquired by dealers as stock-in-trade on or after 1 January 2010.

Source – www.revenue.ie