Cians Tech World

refund & shipping policy

Refund Policy

We have a 7-day refund policy where if the customer is unhappy with their device, they have 7 days from the purchase date to request a refund. New devices must be returned unused, unopened in original sealed packaging. If seal is broken or device has been activated, then we cannot accept the device for refund.

If the device is an online order, we do not refund or cover postage costs.

Faulty devices must be returned within 14 days of purchase for direct exchange, after this time we reserve the right to repair the device.

Receipt of purchase MUST be provided when bringing a device back. We cannot be responsible for negligence.

We will either choose to repair the product in-house / with an authorised repair centre of our choice or replace it as necessary outside of the 14-day exchange policy. Your return will be given high priority, with most repairs and replacements being completed in approx. 1-3 working days.

The customer is responsible for return postage charges.

Shipping Policy

We use express delivery for all our phones and accessories and aim to have them with the customer within 2-5 business days.

Laptops and Desktops are heavier but also have more fragile screens so require more specialised shipping which we offer to our customers at €20.

If there is an issue with your order or you are unhappy with your product please contact us at Tel: +353 12345678 or Email: info@cianstechworld.ie