refund & shipping policy
We have a 7-day refund policy where if the customer is unhappy with their device, they have 7 days from the purchase date to request a refund. New devices must be returned unused, unopened in original sealed packaging. If seal is broken or device has been activated, then we cannot accept the device for refund.
If the device is an online order, we do not refund or cover postage costs.
Faulty devices must be returned within 14 days of purchase for direct exchange, after this time we reserve the right to repair the device.
Receipt of purchase MUST be provided when bringing a device back. We cannot be responsible for negligence.
We will either choose to repair the product in-house / with an authorised repair centre of our choice or replace it as necessary outside of the 14-day exchange policy. Your return will be given high priority, with most repairs and replacements being completed in approx. 1-3 working days.
The customer is responsible for return postage charges.
We use express delivery via An-Post for all our phones and accessories and aim to have them with the customer within 2-5 business days.